Frequently Asked Questions

Everything you need to know about your beauty journey with Tommy's Supplies.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your supplies sooner.

Are your products cruelty-free and ethically sourced?

Yes, at Tommy's Supplies, we prioritize ethical beauty. We only partner with brands that are 100% cruelty-free and adhere to fair-trade manufacturing practices.

What is your return policy for opened beauty products?

For hygiene and safety reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a defective item, please contact our support team immediately.

Do you offer professional discounts for licensed estheticians?

We certainly do! Licensed professionals can apply for a Pro Account to unlock wholesale pricing and exclusive bulk sizing on select beauty essentials.

How can I track my shipment?

Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Shop Pay and Afterpay.